Refund policy
At Creative Momaa, every product is carefully checked before dispatch. Since many of our products are custom-made, personalized, size-based, made-to-order, or specially prepared as per customer preference, we generally do not accept returns, exchanges, or refunds once the order is confirmed and processed.
A replacement or refund request will be considered only in the following cases:
- Wrong product received
- Damaged product received
- Major manufacturing defect
- Missing item in the order
To raise a request, customers must contact us within 24 hours of delivery with clear photos and/or an unboxing video of the product, packaging, and order details.
Returns, exchanges, or refunds will not be accepted in the following cases:
- Size issues due to incorrect measurements or size selection by the customer
- Minor color difference due to lighting, photography, screen settings, or fabric variation
- Customized, personalized, altered, or made-to-order products
- Products that have been used, washed, worn, damaged, or altered after delivery
- Products without original packaging or tags, where applicable
- Change of mind after order confirmation
If a return or replacement is approved, the product must be returned in unused condition with original packaging. Once the returned product is received and inspected, we will confirm the approval status.
If a refund is approved, it will be processed to the original payment method within 7–10 working days. The final credit timeline may depend on the customer’s bank, card provider, UPI provider, or payment gateway.
Shipping charges, COD charges, customization charges, and reverse pickup charges, if any, may not be refundable unless the issue is due to an error from Creative Momaa.
For return and refund support, please contact us:
Business Name: Online Darzi
Email: creativemomaa@gmail.com
Phone/WhatsApp: +91-8284882525
Website: www.creativemomaa.com